Terms of Service

These Terms of Service ("Terms") govern access to the Veltrix platform, APIs, SDKs and related services (the "Service") provided by Veltrix, Inc., a Delaware corporation. By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

1. Accounts and eligibility

You must be at least 18 years old and authorized to bind your organization. You are responsible for the accuracy of account information, for safeguarding credentials, and for all activity under your workspace. Notify us immediately at [email protected] if you suspect unauthorized access.

2. Subscriptions and billing

Paid plans are billed in advance per seat, monthly or annually. Usage beyond the included quota is billed monthly in arrears. Fees are non-refundable except where required by law or expressly stated in an order form. We may change list prices with 30 days' notice; changes apply at the next renewal.

Late payments may incur a 1.5% monthly finance charge. We may suspend the Service after 15 days' written notice of non-payment, excluding amounts disputed in good faith.

3. Acceptable use

You may not use the Service to: violate law; infringe intellectual property; distribute malware; attempt to bypass rate limits, authentication or tenant isolation; conduct unauthorized security testing; generate content that sexualizes minors; or make high-impact decisions about individuals (employment, credit, housing, medical care) without meaningful human review.

You are responsible for the actions your agents take with credentials you grant them, including purchases, refunds and data writes.

4. Customer data

You retain all rights to data you submit. You grant us a limited license to process it solely to provide and secure the Service. We do not use customer data to train models, and we do not sell it. Our Privacy Policy and, where applicable, a Data Processing Addendum govern processing details.

You are responsible for having a lawful basis to process any personal data you submit, including data about your own customers.

5. Third-party models and services

The Service can route requests to third-party model providers. Their availability, output and pricing may change outside our control. Where you connect your own provider keys, your relationship with that provider is governed by their terms.

6. Intellectual property

We own the Service, including all improvements, and reserve all rights not expressly granted. You own your agents, prompts, tools and data. Feedback you send may be used without obligation. No license is granted by implication.

7. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. Exclusions apply for information that is public, independently developed, or lawfully received from a third party. Disclosure required by law is permitted with prompt notice where lawful.

8. Warranties and disclaimers

We warrant that the Service will materially conform to its documentation under normal use. Except for that warranty, the Service is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. AI outputs are probabilistic; you are responsible for validating them before relying on them in production.

9. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our aggregate liability is limited to the fees you paid in the 12 months preceding the claim, except for breaches of confidentiality, indemnity obligations, or willful misconduct.

10. Indemnification

We will defend you against third-party claims that the Service infringes a patent, copyright or trademark, and pay resulting damages, provided you notify us promptly and allow us to control the defense. You will defend us against claims arising from your data, your agents' actions, or your breach of these Terms.

11. Term, suspension and termination

Subscriptions renew automatically until cancelled. Either party may terminate for material breach with 30 days' cure period. We may suspend immediately for security risk, illegal activity, or non-payment. On termination, you may export data for 30 days, after which it is deleted per our retention policy.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules. Disputes will be resolved in the state or federal courts located in San Francisco County, California, and each party consents to that jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

13. Changes

We may update these Terms. Material changes will be announced at least 30 days before taking effect; continued use after that date constitutes acceptance. If you object, you may terminate before the effective date and receive a pro-rated refund of prepaid fees.

14. Contact

Veltrix, Inc., 535 Mission Street, 14th Floor, San Francisco, CA 94105. Legal notices: [email protected].

This document is a representative template prepared for design review. It is not legal advice and must be reviewed by qualified counsel before publication.