Teams shipping agents
that hold up under load

Three deployments, three regulated industries, one pattern: start with a narrow queue, measure it honestly, then expand only where the numbers support it.

240+

Production deployments

31M

Agent runs per month

4.2x

Median ROI in year one

97%

Gross retention

Logistics · Lumen Freight

14,000 lines of orchestration code replaced by two agents

Lumen's support team handled 9,000 shipment exceptions a week across four TMS systems. Their in-house workflow engine could not reason about ambiguous carrier responses, so every unusual case went to a human.

Veltrix now runs a triage agent and a resolution agent against the same event stream. Policies cap refunds at $500 without approval; anything above is queued for a supervisor with the full trace.

-62%time to resolution

-41%WISMO tickets

11 wksto production

“We had already built the workflow engine. The hard part was never the steps — it was knowing which step applied. Veltrix replaced that judgement layer and gave us a log we could defend.”

MRMaya Reyes VP Support Operations, Lumen Freight

Financial services · Orbit Financial

Eval gates made prompt changes releasable

Orbit's internal platform team had 40 engineers touching agent prompts. Quality regressions shipped weekly because nobody could rerun a realistic dataset before merge.

Every pull request now runs 420 historical cases in CI. A drop of more than 1.5 points on resolution accuracy blocks the merge, and the failing transcripts are attached to the build.

420cases per CI run

-91%regressions shipped

3.1xdeploy frequency

“The eval harness is the reason we can let 40 engineers touch prompts. Without it we would still be doing manual QA on a Tuesday night.”

DKDaniel Kim Head of AI Platform, Orbit Financial

Healthcare · Pacifica Health

Prior authorizations inside the hospital's own VPC

Pacifica could not send PHI to a multi-tenant SaaS. Their security review had blocked two other vendors for over a year.

Veltrix runs a single-tenant control plane inside Pacifica's AWS account. PHI is redacted at the edge, model calls go through a private gateway, and every action is written to the hospital's own immutable bucket.

9 minsaved per authorization

-31%claim denials

3 wksarchitecture approval

“Two vendors spent a year failing our review. Veltrix passed because the data never left our boundary and the audit export landed where our SIEM already looks.”

SPSarah Patel CIO, Pacifica Health

Also in production

Across retail, manufacturing and SaaS

CADENCE RETAIL

NIMBUS LOGISTICS

TERRA MFG.

NORTHBANK

HELIOS ENERGY

QUARRY SOFTWARE

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Reference calls are available for Enterprise evaluations, subject to customer consent.