Home/Solutions

Agents for the work that
does not fit a workflow

Rules engines break the moment a case is ambiguous. Veltrix agents read the context, choose a tool, and escalate when the policy says so — with every step recorded.

Customer support

Resolve tier-1 and tier-2 tickets end to end

Read the thread, check order history, issue refunds inside policy and hand off with a written summary. Escalations arrive with the full trace attached.

62%faster resolution
87%resolved without handoff
4.7/5CSAT after rollout
  • Zendesk, Intercom and Salesforce Service Cloud connectors
  • Refund and credit limits enforced per agent, not per prompt
  • Automatic sentiment and churn-risk tagging
  • Macros and knowledge articles written back to the source system
Finance operations

Close the books with fewer exceptions

Match invoices to purchase orders, chase missing approvals and flag duplicate vendors — then route anything unusual to a controller with evidence.

73%fewer manual matches
11 daysfaster close
99.4%match accuracy
  • NetSuite, SAP and QuickBooks integrations
  • SOX-friendly approval trails with immutable logs
  • Duplicate and fraud heuristics on every line item
  • Read-only mode for auditors, scoped by entity
Healthcare administration

Take the paperwork off clinicians

Prior authorizations, eligibility checks and claims intake handled by HIPAA-scoped agents. PHI is redacted before it ever reaches a model provider.

9 minsaved per prior auth
31%fewer denials
100%actions audited
  • BAA available; PHI never used for model training
  • Epic and Cerner FHIR connectors
  • Human review required for clinical decisions
  • Per-role access aligned to minimum necessary standard
Logistics

Recover exceptions before the customer calls

Watch every shipment event, detect a missed scan, reroute or notify — and keep the customer informed with accurate language, not a generic template.

41%fewer WISMO tickets
18 minmedian exception response
3.2Mshipments monitored
  • Event triggers from project44, Shippeo or your TMS
  • Carrier API calls with retry and circuit breaking
  • Customer notifications in 14 languages
  • Cost guardrails per shipment tier
Software engineering

Review, triage and fix with evidence

Agents that reproduce a bug, propose a patch and run the test suite in a sandbox. Nothing merges without a human, but the first draft is already done.

2.4 daysfaster first response
38%of issues auto-triaged
0secrets in prompts
  • GitHub, GitLab and Bitbucket connectors with scoped tokens
  • Sandboxed execution with network egress allowlists
  • Patch proposals linked to failing tests and logs
  • Repository-level policy for protected branches
Who runs it

One platform, four owners

Most accounts start with one team and expand once the audit trail exists.

Operations

Owns the outcome and the escalation policy. Gets dashboards and cost per resolved case.

Engineering

Owns tools and infrastructure. Gets SDKs, CI gates and replay debugging.

Security

Owns permissions. Gets scoped credentials, policy diffs and exportable logs.

Finance

Owns spend. Gets budgets, chargeback reports and alert thresholds.

Not sure which use case to start with?

Bring your highest-volume queue. We will score it for automation fit in a single call — and tell you if the answer is no.

Get an automation assessment See customer results